Privacy Policy
Last updated: February 13, 2026
1. Introduction
Our Channel, Inc. ("we," "us," or "our") operates the Our Channel platform ("the Service"), a private, ad-free video streaming platform for families. This Privacy Policy explains how we collect, use, and protect the personal information of our users, including children's personal information, in compliance with the Children's Online Privacy Protection Act (COPPA).
2. Information We Collect
From Adult Account Holders
- Name and email address (collected during account registration)
- Profile photo (optional)
- Authentication data (managed by our authentication provider)
- Marketing email preferences
From Children (via Parent/Guardian)
- Child's first name
- Child's date of birth
- Interest tags (optional)
- Videos and images of the child (including reaction videos recorded through the platform)
We collect children's information only with verifiable parental consent and only as necessary to provide the Service.
3. How We Use Information
We use the information we collect to:
- Provide and operate the Service
- Create and manage child profiles and personalized video channels
- Process and deliver video content (upload, encode, stream)
- Facilitate the Reaction Video Loop feature (recording and sharing reaction videos)
- Send transactional emails (invitations, notifications)
- Send marketing communications (adults only, with consent)
- Improve and maintain the Service
We do not use children's personal information for advertising, marketing, or any purpose unrelated to providing the Service.
4. Third-Party Service Providers
We use the following third-party service providers to operate the platform. These providers process data solely on our behalf and are contractually required to protect your information:
- Mux - Video upload, encoding, and streaming
- Clerk - User authentication and account management
- Convex - Database and backend services
- Resend - Transactional email delivery
We do not sell, rent, or share personal information (including children's information) with third parties for their own marketing or commercial purposes.
5. Children's Privacy (COPPA Compliance)
We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA).
- We collect children's personal information only from their parent or legal guardian, never directly from children.
- We require verifiable parental consent before collecting any child's personal information.
- We collect only the minimum information necessary to provide the Service.
- Children's data is never used for advertising or shared with third parties for commercial purposes.
Parental Rights
As a parent or legal guardian, you have the right to:
- Review your child's personal information
- Request correction or deletion of your child's information
- Revoke consent for further collection of your child's data
- Request that we stop using your child's information
To exercise these rights, visit your account settings or contact us at privacy@ourchannel.app.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- All data is transmitted over HTTPS with TLS encryption
- Access to personal data is restricted to authorized personnel
- Third-party service providers are vetted and contractually bound to data protection standards
- Regular security reviews and assessments are conducted
7. Data Retention
We retain personal information only for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you delete your account or a child profile:
- Personal information is deleted from our active systems promptly
- Video content is removed from our video processing provider
- Backup copies may be retained for up to 30 days before permanent deletion
8. Cookies and Tracking
We use only essential cookies necessary for authentication and Service functionality. We do not use advertising cookies, tracking pixels, or analytics tools that track children's activity.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the email associated with your account. The "Last updated" date at the top of this page indicates when the policy was last revised.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Our Channel, Inc.